In most cases, we offer exceptional installation services, with white glove care. However, your local dental supplier who installs major dental equipment (compressor, vacuum, lab equipment, x-rays, etc.) can usually install our equipment as well.
Less clinical equipment, such as cabinetry, requires nothing more than mounting and leveling. This can be done by your general contractor with ease.
While construction specs will be provided well in advance, we will not be on site to verify the accuracy of the construction vs. the drawings provided.
However, we welcome you to take photos throughout the various phases (framing, plumbing, electrical, etc) and share them with us to verify the current vs. intended conditions. Following the treatment room details provided by Design Ergonomics, specifically the A6.0 set, will ensure that this entire process goes smoothly.
There will be NO costs associated with repairing or replacing our equipment, including; labor, shipping, and replacement parts so long as the item in question is 1. still covered under warranty and 2. the failure arose through standard use and not due to negligence or user error (i.e. it wasn't dropped and broken or otherwise obviously mishandled.)
You are responsible for any freight and shipping charges. However, we follow a strict no-hidden-costs policy, and will provide both shipping estimates, and the invoice directly from the freight company. You can rest assured that you know all costs up front.
All of our equipment will be shipped from our manufacturing facility in Fall River, MA directly to the job site via Fed Ex Freight. If storage is required, you will need to coordinate that locally with your contractor. However, in most cases the equipment is delivered and stored on site until it is installed.
The person(s) responsible for installing the equipment will also need to be on site for the delivery so that they may unload, inspect, and store the equipment. It is important to check for any visible damage to the boxes that may have occurred during shipment, because at this point it will be the freight company's responsibility to make reparations.
No. Let us know as soon as any issues are discovered and will schedule immediate replacement. We will then negotiate with the shipping company regarding costs. Neither you, nor your contractor will be held responsible.
Yes. If our team is performing the installation, we offer a 90 day labor warranty. We stand behind all aspects of our work! However, if you contract an outside group to perform your installation, they would be responsible for their work.
Our typical installation team consists of 2 people. Our equipment is extremely simple to install, with the majority being basic hanging and leveling of cabinetry. The most technical item, our Workstation, comes fully assembled and has been modeled after plug n' play technology.
We are happy to speak directly with your contractor. Have them contact us during normal business hours at 866-374-6487.
Any qualified dental service technician can handle basic repairs and maintenance of our equipment, usually on-site. If the product is under warranty, we’ll cover the costs (see next question).
Delivery Workstations: The heart of our Workstation is the Doctor Delivery Power Channel. If a problem with our Power Channel can’t be fixed locally, the entire Channel can be removed and sent to our technical center for repair. We design our Workstations to make this extremely easy. It requires no tools, and only takes about 20 minutes.
We’ll keep you up and running! Whether your product is under warranty or not, we can provide you with a loaner Power Channel, free of charge, as availability allows. In most cases, we can overnight this loaner to minimize downtime of your operatory. (Shipping charges may apply if out-of-warranty.)
Yes, most equipment issues can be easily addressed by any qualified dental tech. If your product is under warranty, we will cover any costs incurred. If the item is out of warranty, their charges will typically include an hourly fee plus parts.